Privacy Policy
Orthotic Technical Services (otsgrenace.com.au) (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website www.otsgrenace.com.au and our services.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (address, phone number, email)
- Business or professional details if registering as a clinic or healthcare provider
- Account login details (if you create an account)
- Order, transaction, and delivery details
- Payment and billing information (processed securely via third-party payment gateways — we do not store full credit card details)
- Marketing and communication preferences
- Website usage information, including IP address, browser type, cookies, and analytics
How We Collect Information
We collect personal information directly from you when you:
- Register for an account or wholesale access
- Place an order via our website (powered by WooCommerce)
- Subscribe to our mailing list (via Mailchimp)
- Contact us by phone, email, or through website forms
- Interact with our website, which uses cookies and analytics tools (such as Google Analytics)
How We Use Your Information
We may use your information to:
- Process and deliver orders through WooCommerce
- Provide wholesale access to verified clinics and healthcare providers
- Send order updates, invoices, and account notifications
- Send marketing communications (via Mailchimp) if you have subscribed
- Improve our website functionality and customer experience
- Monitor website usage and performance through analytics tools
- Comply with legal, tax, and regulatory obligations
Disclosure of Information
We may share your personal information with trusted third parties, including:
- WooCommerce (for processing and managing orders)
- Payment gateways such as PayPal, Stripe, or bank payment processors (for secure payments)
- Mailchimp (for newsletters and marketing communications)
- Courier and shipping providers (for order delivery)
- IT service providers, web developers, and hosting services (for website functionality and security)
- Google Analytics and similar services (for website insights and improvements)
- Professional advisors (legal, accounting, auditing)
- Regulators or government authorities where required by law
We do not sell or rent your personal information to third parties.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. While we use secure platforms such as WooCommerce, Mailchimp, and payment gateways, no method of internet transmission is completely secure.
Cookies and Analytics
Our website uses cookies and analytics services (including Google Analytics) to:
- Improve website functionality and user experience
- Track traffic patterns, visitor numbers, and browsing behaviour
- Support account login, shopping cart, and checkout functionality
You can manage or disable cookies in your browser settings, though some site features may not function properly if cookies are turned off.
Marketing Communications
If you subscribe to our mailing list (via Mailchimp), we may send you marketing emails about new products, updates, or promotions.
- You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
- Mailchimp may store your information on servers located outside Australia, including in the United States.
Overseas Disclosure
Some third-party service providers we use (such as Mailchimp, Google, and payment gateways) may store or process your information outside Australia. We take reasonable steps to ensure these providers handle your information in accordance with Australian privacy standards.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and the revised policy will apply from the date of publication.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
Orthotic Technical Services (otsgrenace.com.au)
Email: ots@grenace.com
Phone: 03 9776 9233
Address: 16A Peninsula Boulevard, Seaford, VIC, 3198