Frequently Asked Questions

Can anyone buy from OTS?

Yes, many OTS products are available to anyone to buy online, however selected items are for health professionals only. To access the pricing for these products you will be required to hold a registered wholesale account with OTS.

I bought the wrong size; can I exchange?

Yes, providing the product is ” as new” with original packaging, has not been worn, and has no signs of damage. You will be required to send back the product within 30 days and we will gladly replace or refund your item (postage will be the responsibility of the customer unless the item is faulty or incorrectly dispatched).

Do I have to pay GST?

Products that are classified as a medical device and are registered with the Therapeutic Goods Association to not require GST to be paid.

We have automatically applied this to the relevant products we sell online.

GST is applied to all freight charges.

How long will it take for my order to be delivered?

If your order is placed online before 2pm on a normal business day, it will be dispatched the same day. Most locations are delivered overnight via StarTrack.

Can I return my product for a refund?

Yes, returned “as new” products with original packaging, has not been worn and has no signs of damage will be accepted for full credit, within three weeks of invoice date. Please note freight charges apply.

Simply email: ots@grenace.com or phone 03 9776 9233 and provide your receipt number to request a refund.

How do I pay for my order

Orders can be paid for by credit card or PayPal online. If you are a wholesale customer or would like to become a wholesale customer, please contact us for further information. 

How long will it take for my order to be delivered?

We cannot guarantee how long delivery will take however if your order is placed by 2pm on business days and the item is in stock, it will be dispatched the same day. Most locations are over night delivery via StarTrack

How do I apply for a wholesale account?

Are you as health professional or registered business ? Click here to register. Once you have registered, email ots@grenace.com and we will finalise your account. 

Do I receive a discount if I buy in volume?

Volume discounts are available to wholesale customers only. To find out more, please  contact us on 03 9776 9233 or ots@grenace.com

SHOPPING BAG 0