Frequently Asked Questions

Can anyone buy form OTS?

Yes, many of OTS products are available to buy online to anyone, there are however some selected products that are for health professionals only, to access the pricing for these products you will be required to hold a registered wholesale account with OTS.

I bought the wrong size; can I exchange?

Yes, providing the product is ” as new” with original packaging,has not been worn and has no signs of damage.

Do I have to pay GST?

Products that are classified as a medical device and are registered with the Therapeutic Goods Association to not require GST to be paid.

We have automatically applied this to the relevant products we sell online.

GST is applied to all freight charges.

How long will it take for my order to be delivered?

If your order is placed online before 3pm on a normal business day, it will be delivered by courier the next business day.

Can I return my product for a refund?

Yes, returned “as new” products with original packaging, has not been worn and has no signs of damage will be accepted for full credit, within three weeks of invoice date. Please note freight charges apply.

Simply email: ots@grenace.com or phone 03 9776 9233 and provide your receipt number to request a refund.

Do i need to have a Paypal account to purchase online?

No, you can use credit card via our Paypal portal.

How long will it take for my order to be delivered?

If your order is placed online before 3pm on a normal business day, it will be delivered by courier the next business day.

How do I apply for a wholesale account?

Are you as health professional or registered business ? Click here to register. Once you have registered we will contact you to finalize your registration.

Do I receive a discount if I buy in volume?

Yes, contact us on 03 9776 9233 or ots@grenace.com to discuss.

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